Privacy

Thank you for your interest in our online shop. The protection of your privacy is very important to us at Silent Quo GmbH. Below we inform you in detail about the handling of your data.

Silent Quo GmbH

Europastrasse 12, High Tech Campus
9524 St. Magdalen-Villach, Austria

T +43 (0)670208 95 44
E office(at)silent24.at
www.silent24.at

Your data will be processed on the basis of the DSGVO and in accordance with § 96 par. 3 TKG.

Data access and hosting

You can visit our websites without providing any personal information. Each time you call up a website, the web server automatically saves only a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. This access data is evaluated solely for the purpose of ensuring the smooth operation of the site and improving our services. This serves to protect our legitimate interests in the correct presentation of our offer, which outweigh our interests in accordance with Art. 6 para 1 S. 1 lit. f DSGVO. All access data will be deleted at the latest seven days after the end of your visit to the site.

Hosting
The services for hosting and displaying the website are partly provided by our service providers as part of the processing on our behalf. Unless otherwise stated in this privacy policy, all access data and all data collected through forms on this website are processed on their servers. If you have any questions regarding our service providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

Data processing for contract processing, contacting and opening a customer account

We collect personal data if you provide it to us voluntarily in the context of your order or when you contact us (e.g. via a contact form or e-mail). Mandatory fields are marked as such because we need the data in these cases to process the contract or your contact and you cannot send the order or contact without providing them. Which data is collected is shown in the respective fill-in forms. We use the data provided by you to process the contract and your enquiries in accordance with Art. 6 Para. 1 S. 1 lit. b DSGVO.

If you have given your consent in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO by deciding to open a customer account, we will use your data for the purpose of opening a customer account. Further information on the processing of your data, in particular on the transfer to our service providers for the processing of orders, payments and shipments, can be found in the following sections of this data protection declaration.

After termination of the contractual relationship or deletion of your customer account, your data will be restricted for further processing and deleted after the expiry of the tax and commercial law retention periods pursuant to art. 6 (1) sentence 1 lit. c DSGVO, unless you have given your express consent to the further use of your data pursuant to art. 6 (1) sentence 1 lit. a DSGVO or we reserve the right to use data beyond what is legally permissible and about which we inform you in this statement. The deletion of your customer account is possible at any time and can be done by sending a message to the contact option described in this privacy policy or through a function provided in the customer account for this purpose.

You may revoke your consent at any time by sending a message to the contact option described in this data protection policy or directly to the shipping service provider at the contact address stated below. After revocation, we will delete your data provided for this purpose, unless you have given your express consent to the further use of your data or we reserve the right to further use data, which is legally permissible and about which we inform you in this statement.

The transport companies and their addresses will be provided in the course of the shipping option.

Data processing for payment purposes

We process your data for the purpose of payment processing. This serves the performance of the contract according to Art. 6 para. 1 p. 1 lit. b DSGVO.

Data processing for the purpose of fraud prevention and optimisation of our payment processes.

We process your data for the purpose of processing payments. This serves the performance of the contract according to Art. 6 para. 1 p. 1 lit. b DSGVO.

Data processing for the purpose of fraud prevention and optimisation of our payment processes.

If applicable, we provide our service providers (see previous paragraph) with further data, which they use together with the data necessary to process the payment as our processors for the purposes of fraud prevention and optimisation of our payment processes (e.g. invoicing, processing disputed payments, accounting support). In accordance with Art. 6 (1) sentence 1 lit. f DSGVO this serves to protect our legitimate interests in fraud protection or efficient payment management, which outweigh our interests in the context of balancing interests.

Credit assessment

If we make advance payments, for example in the case of purchases on account, we obtain information on identity and creditworthiness from specialised service providers (credit agencies). For this purpose we transfer your personal data necessary for a credit check to:

KSV1870 Information GmbH
Wagenseilgasse 7
1120 Vienna
Austria

This serves to protect our legitimate interests, which prevail within the framework of a balancing of interests in accordance with Art. 6 (1) sentence 1 lit. f DSGVO, in the assessment of the creditworthiness and willingness to pay of our potential customers in the run-up to the conclusion of the contract and thus to prevent a default on the purchase price, and is necessary for the conclusion of the contract in accordance with Art. 22 (2) lit. a DSGVO. Appropriate measures will be taken to protect your rights, freedoms and legitimate interests. You have the possibility to express your point of view and challenge the decision by contacting the contact person described in this data protection declaration. After completion of the contract, your data processed for this purpose will be deleted, unless you have given your express consent to the further use of your data or we reserve the right to use data in a way that goes beyond what is legally permissible and about which we inform you in this statement.

Identity and credit check when choosing Klarna payment services

Klarna purchase on account, Klarna hire purchase and Klarna direct debit
If you wish to use the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter Klarna), we will transfer your data to Klarna as part of the payment and contract processing in accordance with Art. 6 (1) sentence 1 lit. b) DSGVO. This data is transmitted so that Klarna can prepare an invoice for your requested invoice processing and perform an identity and credit check. Please understand that we can only offer you the respective Klarna payment method if it is made possible based on the results of the credit check. Detailed information on this and on the credit agencies used can be found in Klarna's data protection information.

Installment purchasing

When selecting the payment method "hire purchase" and granting the necessary consent for data protection in accordance with Art. 6 Par. 1 S. 1 lit. a DSGVO personal data (first name, last name, address, e-mail address, telephone number, date of birth, IP address, gender) together with the data required for transaction processing (item, invoice amount, due dates, total amount, invoice number, taxes, currency, order date and order time) are transmitted to our partner Klarna Bank (publ), Sveavägen 46, 111 34 Stockhol, Sweden, for processing this payment method.

In order to verify the identity or creditworthiness of the customer, our partner conducts searches and obtains information from publicly accessible databases and credit agencies. The providers from whom information and, if applicable, creditworthiness information is obtained based on mathematical-statistical methods, as well as further details on the processing of your data after transmission to our partner Klarna Bank (publ), can be found in its privacy policy, which you can find here.

The information received on the statistical probability of late payment is used by our partner Klarna Bank (publ) for an informed decision on the establishment, implementation or termination of the contractual relationship. You have the opportunity to contact our partner Klarna Bank (publ) to clarify your position and challenge the decision. The consent to the transfer of data given in the context of the ordering process can be revoked at any time, including without cause, with effect for the future.

Use of debt collection services

We pass on your data to a commissioned debt-collection agency if our payment claim is not satisfied despite a previous reminder. In this case the debt will be directly collected by the debt collection service provider. This serves the performance of the contract in accordance with Art. 6 Para. 1 Sentence 1 lit. b DSGVO, as well as the protection of our legitimate interests in effective enforcement of our payment claim in accordance with Art. 6 Para. 1 Sentence 1 lit. f DSGVO.

Advertising by e-mail and by post

E-mail newsletter with subscription

If you subscribe to our newsletter, we will use the data required for this purpose or provided by you separately to send you our e-mail newsletter on a regular basis based on your consent in accordance with Art. 6 (1) Sentence 1 lit. a DSGVO.

Unsubscribing from the newsletter is possible at any time and can be done by sending a message to the contact option described in this privacy policy or via a designated link in the newsletter. After unsubscribing, we will delete your e-mail address from the list of recipients, unless you have given your express consent to further use of your data or we reserve the right to use data in a way that goes beyond what is legally permissible and about which we inform you in this statement.

Sending the newsletter

The newsletter may also be sent by our service providers as part of the processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

Sending evaluation requests by email

If you have given us your express consent during or after your order in accordance with Art. 6 par. 1 lit. a DSGVO, we will use your e-mail address to ask you to evaluate your order via the evaluation system we use. This consent may be withdrawn at any time by sending a message to the contact point described in this data protection statement or by using a link provided in the rating request for this purpose.

Rating requests may also be sent by our service providers as part of the processing on our behalf. If you have any questions about our service providers and the basis of our relationship with them, you may contact them using the contact facility described in this Privacy Policy.

Postal advertising and your right to object

We also reserve the right to use your first and last name and your postal address for our own advertising purposes, e.g. to send you interesting offers and information about our products by post. This serves to protect our legitimate interests to address our customers in an advertising-friendly manner, which outweigh our interests in accordance with Art. 6 Par. 1 S. 1 lit. f DSGVO. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described below.

Cookies and web analysis

General Information

In order to make visiting our website attractive and to enable the use of certain functions, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you have closed your browser (so-called session cookies). Other cookies remain on your end device and allow us to recognise your browser on your next visit (persistent cookies).

We use such technologies that are absolutely necessary for the use of certain functions of our website (e.g. the shopping basket function). These technologies collect and process IP address, time of visit, device and browser information, as well as information on your use of our website (e.g. information on the contents of the shopping basket). Within the framework of balancing interests, this serves overriding legitimate interests in the optimised presentation of our offer in accordance with Art. 6 para 1 lit. f DSGVO.

Necessary cookies
These cookies are necessary to enable the operation of our website. For example, these are cookies which enable you to log into the customer area or put something in the shopping basket.

Marketing cookies
These cookies help make our website more interesting for you. That is why cookies from partner companies are also stored on your hard drive when you visit our website. These are temporary cookies which are automatically deleted after the specified time. Affiliate cookies are usually deleted after a few days or up to 24 months, in individual cases after several years. The cookies of our partner companies do not contain any personal data either. Data is only collected under a user ID pseudonym. This pseudonymous data is never merged with your personal data.

In addition, we use technologies to comply with the legal obligations to which we are subject (e.g. to prove consent to the processing of your personal data), as well as for web analysis and online marketing. More information on this, including the respective legal basis for data processing, can be found in the following sections of this Privacy Policy.

We may also use technologies that are not separately disclosed in this Privacy Policy. More information on these technologies, including the respective legal basis for data processing, can be found on the Usercentrics platform. You can access this by clicking here or by clicking "Change cookie settings" in the bottom right corner / bottom of each page. The Usercentrics platform will then appear on the bottom left of the screen, if applicable.

Cookie settings for your browser can be found at the following links:

Microsoft Edge™
Safari™
Chrome™
Firefox™
Opera™
Insofar as you have consented to the use of the technologies in accordance with Art. 6 par. 1 lit. a DSGVO, you may withdraw your consent at any time by sending a message to the contact option described in the Privacy Policy or by clicking on the fingerprint button in the bottom right or left-hand corner of the page. If you do not accept cookies, the functionality of our website may be limited.

Using Usercentrics Consent Management Platform to manage consent

On our website we use the Usercentrics Consent Management Platform ("Usercentrics") to inform you about the cookies and other technologies we use on our website and to obtain, manage and document your consent to the processing of your personal data by these technologies, as may be required by law. This is necessary under Art. 6 (1) p. 1 lit. c DSGVO to comply with our legal obligation under Art. 7 (1) DSGVO to be able to prove your consent to the processing of your personal data, to which we are subject. Usercentrics is a service of Usercentrics GmbH, Rosental 4, 80331 Munich, Germany, which processes your data on our behalf. When you visit our website, the Usersentrics web server stores a so-called server log file, which also contains your anonymised IP address, the date and time of your visit, device and browser information and information about your consent behaviour. Your data will be deleted after three years, unless you have given your express consent to the further use of your data in accordance with Art. 6 par. 1 lit. a DSGVO or we reserve the right to further use data, which is legally permissible and about which we inform you in this statement.

Use of cookies and other technologies for web analysis and advertising purposes

Provided you have given your consent in accordance with Art. 6 (1) sentence 1 lit. a DSGVO, we use the following cookies and other technologies of third party providers on our website. After termination of the purpose and use of the respective technology by us, the data collected in this context will be deleted. You may withdraw your consent at any time with effect for the future. Further information on your right of revocation can be found in the "Cookies and other technologies" section. Further information, including the basis for our cooperation with the individual providers, can be found in the individual technologies. If you have any questions about the providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

Use of Google services

We use the technologies of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), which are described below. The information automatically collected by Google technologies about your use of our website is generally transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no decision of the European Commission on the appropriateness of the USA. Our cooperation is based on the standard data protection clauses of the European Commission. If your IP address is collected via Google technologies, it will be shortened before being stored on Google servers by activating IP anonymisation. Only in exceptional cases will the full IP address be transmitted to a Google server and truncated there. Unless otherwise stated for the individual technologies, data processing is based on an agreement concluded for the respective technology between the jointly responsible parties in accordance with Article 26 DSGVO. Further information on the processing of data by Google can be found in the Google privacy policy.

Google Analytics
For the purpose of website analysis, Google Analytics automatically collects and saves data (IP address, time of visit, device and browser information as well as information on your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. In principle, your IP address will not be merged with other Google data. Data processing is carried out by Google on the basis of a contractual agreement.

In order to optimise the marketing of our website, we have activated the data sharing settings for "Google products and services". This enables Google to access the data collected and processed by Google Analytics and to use this data to improve Google services. The sharing of data with Google within the scope of these data exchange settings is based on an additional agreement between the data controllers. We have no influence on further data processing by Google.

Google Maps
For the visual presentation of geographical information, Google Maps collects data on your use of the Maps functions, in particular IP address and location data, transmits them to Google and processes them subsequently by Google. We have no influence on this subsequent data processing.

Google reCAPTCHA
In order to prevent abuse of our web forms and spam by automated software (so-called bots), Google reCAPTCHA collects data (IP address, time of visit, browser information and information about your use of our website) and analyses your use of our website by means of a so-called JavaScript and cookies. In addition, other cookies stored in your browser by Google services are also evaluated. No personal data are read or stored from the input fields of the respective forms.

YouTube Video Plugin
In order to integrate third-party content, data (IP address, time of visit, device and browser information) are collected via the YouTube video plugin we use in the extended data protection mode, transmitted to Google and then only processed by Google when you play a video.

Social media

Social plugins from Facebook, Twitter, Instagram, Pinterest, Xing, Addthis and Whatsapp

Social buttons from social networks are used on our website. These are integrated into the page only as HTML links, so that no connection to the servers of the respective provider is established when our website is accessed. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser, where you can click on the "Like" or "Share" button, for example.

Our online presence on Facebook, Twitter, Instagram, Youtube and Pinterest

Provided you have given your consent to the respective social media operator according to art. 6 (1) sentence 1 lit. a DSGVO, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presence on the aforementioned social media, from which usage profiles are created using pseudonyms. These can be used, for example, to place advertisements inside and outside the platforms that are likely to correspond to your interests. Cookies are usually used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your rights and settings options in this regard to protect your privacy, please refer to the data protection notices of the providers linked below. If you still require assistance, please contact us.

Facebook is a service of Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland") The information automatically collected by Facebook Ireland about your use of our online presence on Facebook is generally transferred to a server of Facebook, Inc, 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation is based on the standard data protection clauses of the European Commission. The data processing in the context of a visit to a Facebook fan page is based on an agreement between the jointly responsible parties in accordance with Art. 26 DSGVO. Further information (Insights data) can be found here.

Twitter is a service of Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland ("Twitter"). Information automatically collected by Twitter regarding your use of our online presence on Twitter is generally transferred to and stored on a server of Twitter, Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. There is no European Commission adequacy decision for the US. Our cooperation is based on the standard data protection clauses of the European Commission.

Instagram is a service of Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland") The information automatically collected by Facebook Ireland about your use of our online presence on Instagram is usually transmitted to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no European Commission decision on the appropriateness of the USA. The data processing in the context of a visit to an Instagram fan page takes place on the basis of an agreement between the jointly responsible parties in accordance with Art. 26 DSGVO. Further information (Insights data) can be found here.

YouTube is a service of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our online presence on YouTube is generally transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no European Commission decision on the appropriateness of the USA. Our cooperation is based on the standard data protection clauses of the European Commission.

Pinterest is a service of Pinterest Europe Ltd, Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland ("Pinterest"). Information automatically collected by Pinterest about your use of our online presence on Pinterest is generally transferred to and stored on a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA. There is no European Commission decision on the appropriateness of the USA. Our cooperation is based on the standard data protection clauses of the European Commission.

Contact and your rights

As a data subject, you have the following rights:

pursuant to Art. 15 DSGVO, the right to request information about your personal data processed by us, insofar as specified therein;
pursuant to Art. 16 DSGVO, the right to demand immediate correction of inaccurate or incomplete personal data stored by us;
in accordance with Art. 17 GDPR, the right to request erasure of your personal data stored by us, unless further processing is necessary for the exercise of the right to freedom of expression.
For the exercise of the right to freedom of expression and information;
in order to comply with a legal obligation;
for reasons of public interest; or
the filing, exercise or defence of legal claims;
in accordance with art. 18 DSGVO, the right to request the restriction of the processing of your personal data, insofar as
the accuracy of the data is disputed by you;
the processing is unlawful, but you object to its erasure;
we no longer need the data but you need it to assert, exercise or defend legal claims, or
you have objected to the processing in accordance with Art. 21 DSGVO;
Pursuant to art. 20 DSGVO, the right to receive your personal data provided to us in a structured, commonly used and machine-readable format or to request their transfer to another controller;
in accordance with Article 77 DSGVO, the right to lodge a complaint with a supervisory authority. As a rule, you can do this at the supervisory authority of your usual place of residence or work or at our registered office.
If you have any questions regarding the collection, processing or use of your personal data, or if you require information or wish to correct, limit or delete data, or if you wish to revoke an authorisation given or to object to a particular use of data, please contact

Roland Pufitsch
Europastrasse 12
9524 St. Magdalen-Villach, Austria
T +43 (0)670 20 89 544
E shop(at)silent24.at

Right of objection
Insofar as we process personal data as set out above to protect our legitimate interests that prevail in the context of balancing interests, you may object to such processing with effect for the future. If the processing is carried out for direct marketing purposes, you may exercise this right at any time as described above. If the processing is carried out for other purposes, you have the right to object only on grounds relating to your particular situation.

After you have exercised your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing is for the establishment, exercise or defence of legal claims.

This does not apply if the processing is for direct marketing purposes. Then we will not further process your personal data for this purpose.

Your data is safe with us. Data protection is not only legal, but also very important to us personally.